Terms of Service - AI Solutions & Development Services

Introduction

Welcome to Ventaro AI, a Melbourne-based company founded in August 2025. These Terms & Conditions ("Terms") govern your access to and use of our website and services including custom AI-powered websites, business automations, SaaS tool development, AI development coaching, AI Tools Marketplace (including free and premium tools), digital products (ebooks, guides, training materials), subscription services, affiliate program, and other AI solutions. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with these Terms, you must not access or use our services.

Service Access & Payment

Access to our AI services (including custom websites, business automations, SaaS tools, coaching, AI Tools Marketplace, digital products, and other AI solutions) is granted following successful payment via secure processors (e.g., Stripe). For custom development projects, payment is typically structured as 50% upfront and 50% upon completion, as outlined in your proposal or statement of work (SOW).

AI Tools Marketplace: We offer both free and premium AI tools. Free tools are accessible without payment or registration. Premium tools require an active subscription. Subscriptions are billed monthly or annually via Stripe.

Digital Products: One-time purchase products (ebooks, guides, training materials) are accessible immediately upon successful payment. Account registration may be required to manage purchases and access digital products.

Payment Authentication: We use secure payment systems to authenticate purchases and grant access. Your payment information is processed securely and we do not store payment details on our servers.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

Purchases and Payments

All orders are subject to availability. Fees and payment terms will be presented at checkout or agreed in a written proposal or statement of work (SOW). We may update offerings and terms from time to time.

Payment must be made at the time of order or according to the agreed SOW. You represent and warrant that you have the legal right to use any payment method you provide.

Project Delivery & Refund Policy

Custom Development Projects: We work to the agreed scope and timeline as specified in your proposal or statement of work (SOW). Payment structure is typically 50% upfront, 50% upon completion.

21-Day Completion Guarantee: If we cannot complete your project within 21 days of the agreed timeline, we may waive or refund the remaining 50% balance.
Non-delivery of scope: Full refunds are issued only if we cannot complete the project as quoted. If we are unable to deliver the agreed scope, we will provide remedies consistent with applicable law.
Commencement: Upfront payments may be non-refundable once work has commenced, except where we cannot deliver the agreed scope.
Coaching services: Due to the personalized nature of coaching, coaching services are generally non-refundable once delivered.
Digital products: Digital products may have different refund terms as specified at time of purchase.

Australian Consumer Law: Nothing in this section limits any rights you may have under Australian Consumer Law or the Competition and Consumer Act 2010 (Cth). If our services fail to meet consumer guarantees, you may be entitled to remedies including repair, replacement, or refund as provided under the ACL.

If you have questions prior to purchase, please contact us at chris.t@ventarosales.com.

Project Payment Terms

For custom AI development projects (websites, automations, SaaS tools, and other AI solutions), payment milestones and schedules are defined in your proposal or statement of work (SOW).

Standard Structure: 50% upfront payment, 50% upon completion
Milestones and deliverables will be specified in writing
Timeline estimates provided in proposal/SOW
Change requests may require a written change order and adjusted timeline/fees
Any exceptions will be documented in the SOW
21-day completion guarantee applies as outlined in refund policy

By submitting a commencement payment or accepting a proposal/SOW, you acknowledge and agree to these payment terms.

Digital Products and Licensing

When you purchase a digital product from Ventaro AI, we grant you a non-exclusive, non-transferable license to use the product for your business or personal projects, subject to the specific license terms provided with each product.

Our digital products include ebooks, training materials, guides, coaching resources, and AI-generated content from our tools. Unless otherwise specified, you may not:

Redistribute, share, or resell any digital product purchased from our store
Claim ownership or authorship of our products
Share our proprietary methodologies, frameworks or training materials with third parties
Record or redistribute coaching session content without written permission
Include our products in templates or applications where the primary value is derived from the product itself
Abuse or exploit our AI Tools for spam, illegal activities, or harmful content generation
Attempt to reverse-engineer, copy, or recreate our AI Tools or methodologies

AI Tools Usage Rights: Content generated using our AI Tools (text, images, analysis results) is provided for your business use. You retain ownership of the output, subject to our Acceptable Use Policy. We reserve the right to suspend or terminate accounts that violate usage guidelines.

Intellectual Property Rights

All content, features and functionality of our website, including but not limited to text, graphics, logos, icons, images, digital downloads and software, are owned by Ventaro or our licensors and are protected by copyright, trademark and other intellectual property laws.

Our proprietary methodologies and design processes represent significant intellectual property. You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract our workflows, unless laws prohibit these restrictions or you have our written permission.

User Content

Our services may allow you to post, link, store, share, or otherwise make available certain information, text, graphics, videos, or other material. You retain ownership of any intellectual property rights that you hold in that content.

By posting content on our website or participating in our coaching programs, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute and display such content in connection with providing our services.

You represent and warrant that you own or have the necessary rights to post any content and that your content does not violate the rights of any third party or any applicable law or regulation.

Prohibited Conduct & Acceptable Use Policy

You agree not to engage in any of the following prohibited activities:

Violating any applicable law, regulation, or these Terms
Using our services for any illegal or unauthorized purpose
Attempting to reverse-engineer our methodologies or AI Tools
Sharing, redistributing, or reselling our proprietary content
Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running our services
Imposing an unreasonable or disproportionately large load on our infrastructure
Uploading invalid data, viruses, worms, or other software agents through our services
Collecting or harvesting any personally identifiable information from our services
Using our services for solicitation purposes without our consent
Impersonating another person or otherwise misrepresenting your affiliation with a person or entity
Recording AI coaching sessions without explicit written permission
Using AI Tools to generate spam, harmful content, illegal materials, or content that violates third-party rights
Sharing subscription account credentials or attempting to circumvent usage limits
Automating access to AI Tools via bots or scripts without authorization
Using AI Tools for purposes that compete directly with Ventaro AI services

AI Tools Acceptable Use: Our AI Tools must be used responsibly and ethically. We prohibit generating content that is defamatory, discriminatory, harassing, pornographic, or otherwise harmful. Accounts found in violation will be suspended or terminated without refund.

Disclaimer of Warranties

Our services and products are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the operation of our services or the information, content, or materials included therein.

We do not warrant that our services will be uninterrupted or error-free, that defects will be corrected, or that our services or the servers that make them available are free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Ventaro, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, special, incidental, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services.

Indemnification

You agree to defend, indemnify and hold harmless Ventaro, its affiliates, licensors and service providers and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.

Governing Law

These Terms and your use of our services shall be governed by and construed in accordance with the laws of Victoria, Australia, without giving effect to any choice or conflict of law provision or rule. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Melbourne, Victoria, Australia.

Our services comply with Australian Consumer Law (ACL) and the Competition and Consumer Act 2010. Nothing in these Terms excludes, restricts or modifies any consumer guarantees, warranties, rights or remedies that you may have under the ACL or any other applicable law which cannot be excluded, restricted or modified by agreement.

Subscription Services

Our AI Tools Marketplace offers subscription-based access to premium AI tools and features:

Billing Cycles: Subscriptions are available on monthly or annual billing cycles
Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
Cancellation: You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period
Refunds: Subscription fees are non-refundable except where required by Australian Consumer Law. Pro-rated refunds may be provided at our discretion
Changes to Plans: We reserve the right to modify subscription features, pricing, and availability with 30 days notice
Fair Use: Premium subscriptions are subject to fair use policies. Excessive or abusive usage may result in account suspension

Affiliate Program

Our Affiliate Program allows you to earn commissions by referring customers to Ventaro AI digital products and services:

Commission Rate: Affiliates earn 25% commission on all eligible digital product sales generated through their unique referral links
Eligible Products: Commission applies to digital products including ebooks, guides, training materials, AI tools subscriptions, and other online digital products. Custom development projects and coaching services may have different commission structures
Cookie Duration: Affiliate referral cookies have a lifetime duration, meaning affiliates earn commissions on all future eligible purchases made by referred customers
Registration: To join the affiliate program, you must create an account through our GoAffPro platform at ventaro.goaffpro.com/create-account
Payment Terms: Commissions are tracked in real-time through the affiliate dashboard and paid according to the payment schedule set in your affiliate account
Prohibited Activities: Affiliates may not engage in spam, false advertising, trademark misuse, cookie stuffing, or any deceptive marketing practices. Violations will result in immediate termination and forfeiture of unpaid commissions
Self-Referrals: Affiliates may not earn commissions on their own purchases unless explicitly approved in writing
Marketing Materials: Affiliates are provided with approved marketing materials and must not create misleading or unauthorized promotional content
Termination: We reserve the right to terminate affiliate accounts at any time for violation of program terms, fraudulent activity, or at our discretion
Tax Responsibility: Affiliates are responsible for reporting and paying taxes on their commission earnings in accordance with applicable laws

By joining our affiliate program, you agree to comply with these terms and the additional terms provided in your affiliate account. We reserve the right to modify commission rates, eligible products, and program terms with notice to active affiliates.

Ongoing Support Services

For customers who require additional assistance beyond project delivery, we provide optional ongoing support services:

Priority Email Support: Enhanced email assistance and guidance for ongoing implementation
Live Coaching Sessions: One-on-one sessions for direct implementation assistance and optimization
Maintenance & Updates: Ongoing maintenance for delivered AI solutions (quoted separately)
Premium Tool Support: Technical support for AI Tools Marketplace premium subscribers

Associated fees will be stated in the applicable proposal, SOW or service agreement. All support services are subject to availability and must be arranged in advance.

Changes to These Terms

We may revise these Terms from time to time. The most current version will always be posted on our website. If a revision, in our sole discretion, is material, we will notify you via email through our subscription system or through our services. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: chris.t@ventarosales.com